Have you ever had a customer call your business to tell you that they are fed up of waiting for your driver or engineer to turn up and that they now want to know the exact arrival time straight away?
Only for you to then drop whatever it was that you were doing, put the customer on hold, call the driver, only for them to not pick up and then having to apologise to the customer because you cannot answer their query. We can all agree that that is not an ideal scenario.
But what if you were able to put your customer on hold, ask your assistant to give you the vehicle's live location and get an answer each and every time so that you are always be able to give your customers the latest real time updates?
That is surely a much better position to be in and Revista Telematics, powered by Kinesis can deliver this for your business.
Fleet Telematics To Enhance Customer Service
Customer service is pivotal for businesses that offer services to customers or clients. Keeping the customer happy is the best way you can maintain loyalty and reputation for your brand but there are many mistakes that can be made which can leave the customer unsatisfied with the service you have provided. From late arrivals and long service windows through to little or vague communication, these types of errors can make customers feel like you aren't going the extra mile to resolve their problems. Fleet telematics can be a key component in a company's customer service strategy, and Revista Telematics has a series of state-of-the-art features that can truly take customer service to the next level.
Late arrivals is one of the most common complaints in customer service and inefficient fleet management can be a contributing factor to this. Late arrivals combined with a lack of communication can quickly create a bad impression for your business and cause annoyance for the customer - especially if they have taken time off.
By investing in fleet telematics, you can create a high level of efficiency across the workforce and for your customers. Fleet telematics can improve visibility and streamline communications, as a result, vastly improving the customer experience.
Revista Telematics: The Benefits
This powerful fleet management platform is believed to be the first within the industry to take integrate and advantage of the voice assistance capabilities offered by Amazon Alexa.
With this technology, the ability to find out where a vehicle is and in which direction they are heading is only a voice command away.
Thorough the use of an Echo speaker, Alexa enabled device or Alexa app on a smartphone, Managers can now simply ask a question and get the answer without the need to drop everything and find the answer on a computer or smartphone.
Operators can even ask Alexa who the worst and best drivers are to enable quick reviews to be conducted with the Team, enabling the business to benefit from an increase in productivity, customer satisfaction and efficiency all round.
Revista Telematics provide you with a real-time understanding of where your fleet and drivers are and how long they are on the jobs. With this information, you can dispatch your fleet far more effectively, reducing service windows, and improving on-time arrivals.
With the ability to source all of this vital information, you can also reduce fuel waste, increase better driving habits, and ensure productivity is at the optimum level. With an effective fleet management system, you can make sure quality information can be relayed to your customers, therefore improving their experience with your company through fast, efficient, and transparent communications.
Contact Us Today
Here at ineedatracker.com, we are proud to be one of the country's leading suppliers of car trackers, immobilisers, integrated dash cams, and fleet telematics. We are equipped with plenty of experience, knowledge, and expertise, allowing us to support you in making the best decisions when it comes to investing in vehicle tracking systems.
If you would like to find out more information about our fleet telematics, then head to our website today. Alternatively, you can call 08000 336 007 to speak to a member of our helpful and friendly team.
If you have found this blog helpful, then you may wish to read our previous blog on 'What Is The Best Car Tracker In The UK?'.